important bits

SHIPPING & DELIVERY

 

when placing an order for delivery outside of Australia, you are considered the importer and must comply with all applicable laws and regulations. Charges for duties, taxes and/or collection fees are in addition to shipping charges paid to us and must be borne by you

RAWR is not responsible for any customs charges and/or taxes for international orders. All fees imposed during or after shipping are the responsibility of the customer

orders are shipped the same business day of RAWR receiving confirmation of payment. We cannot confirm how long it will take for the postal services to deliver your items, but recommend that you contact us via [email protected] if it has taken more than 10 working days to arrive

 

CLICK & COLLECT

 

all click & collect orders will be ready for collection after 30 minutes of the order being received by us, monday to friday – please check the current opening times of the RAWR den here. You will be sent an SMS to confirm when your order is ready.

Whilst we endevour to keep our website updated in real-time, sometimes things do sell out. We will contact you ASAP with numerous options if this happens

 

RETURNS AND REFUNDS

 

we will accept returns on products purchased online within 48 hours from date of receipt if faulty or damaged. You can register your intention to return by contacting us via [email protected]. You will then be provided with details on how to return your purchases

once your returned goods have been received by RAWR, please allow up to 7 working days for your refund to be processed back to your account. All refunds are made via the same payment method and/or same card on which the original payment was made in all cases

items can only be returned to RAWR if purchased from theRAWRstore.com. RAWR items purchased from our retail partners need to be returned to the store from which those goods were purchased

we do not offer refunds or exchanges for change of mind

 

COPYRIGHT & TRADEMARK

 

you agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on our website without receiving our explicit written consent

“RAWR” is a trademark used by us, RAWR Group Pty Ltd, to uniquely identify our site, service, and businesses. You agree not to use this phrase or mimic the”RAWR” logo and/or fonts anywhere without our explicit written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our websites or their designs, without our explicit written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing website or businesses

 

MONTHLY GIVEAWAY

 

@readytoRAWR must be tagged in a social media post of your “goodies” on a public profile any one platform RAWR has a presence on. “Goodies” is defined as the RAWR products purchased from theRAWRstore.com. Settings and accessories don’t matter – the more creative the better!

whichever month your post is made in is the month you are in the draw. Winners will be notified via DM on the respective social media channel or via email, with prizes sent during the first week of the following month to the address used to place their corresponding order on theRAWRstore.com

prizes consist of numerous items from RAWR and/or other businesses we have partnered with that month, up to a maximum value of AU$50. Prizes cannot be exchanged for cash, credit or any alternatives. This giveaway applies to anyone that has successfully placed and paid for an order on theRAWRstore.com, anywhere in the world

 

AMENDMENTS

 

we may amend this agreement from time to time. Once amended this page will be updated accordingly. You must read this page each time that you use our service, however, your continued use of our Service constitutes your acceptance of any such amendments