Your privacy is very important to us at RAWR and we will always take steps to protect your information.

This statement outlines what our commitment is, why we need to collect personal information, who we may share that information with and how you may access the information that we hold.

OUR COMMITMENT TO PRIVACY

We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide. We will always use fair and lawful means of collecting personal information.

WHAT WE COLLECT

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (email, etc), date of birth, gender, merchandise information (purchases, etc), method of payment.

We do not store your credit card details in any way; they are secured by our third party payment processing provider.

HOW WE COLLECT IT

The information we collect is supplied directly by you at our website; the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (to add you to our mailing list, etc).

Outside of information that you enter at our website, we also receive and store certain types of information through the use of ‘Cookies’, when you interact with RAWR via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our website.

WHY WE COLLECT IT

We collect information for a number of reasons; to deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with an efficient shopping experience. We will only collect personal information that is necessary for our functions and activities.

We will only use your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use.

WHO WE SHARE IT WITH

We will never sell your personal information to other parties, although we will need to pass on your personal details, such as your name and address, to companies who perform part of our service delivery (AusPost, FedEx, etc), or others who may help us hold competitions.

We may otherwise use or disclose your personal information where required or authorised by law, which may include:

  1. Emergency situations and assisting law enforcement agencies.
  2. Accessing and updating your personal information.

If you need to access or correct any personal information we hold about you, please contact us using the Live Chat function on our site, or emailing us via herro@rawrgroup.com. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you have any questions or feedback about privacy, or wish to make a complaint, please contact us via herro@rawrgroup.com